Refund Policy
30-Day Return Policy
At FLEXEAS, we want you to love your purchase.
If you're not completely satisfied, you may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be:
- Unused and in its original condition
- Returned with original packaging
- Free from damage caused by misuse
How To Start A Return
📦 To initiate a return, please contact us at:
Please include:
- Your order number
- A brief description of the issue
- Photos of the item (if applicable)
Our support team will review your request and provide return instructions.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrives damaged
- The item received is incorrect
- The product has a manufacturing defect
In these cases, FLEXEAS will cover the return shipping cost.
Refund Processing
Once your return is received and inspected, we will notify you of the approval status.
Approved refunds will be issued to your original payment method within:
3–7 business days
Please note that processing times may vary depending on your bank or payment provider.
Exchanges
We accept exchanges within 30 days of delivery.
To request an exchange, please contact:
The item must be returned in its original condition before a replacement can be issued.
Order Cancellations
Orders may be cancelled within 12 hours of purchase.
After this period, your order may already be in processing and cannot be cancelled.
To request a cancellation, please contact:
Include:
- Your order number
- Subject line: Order Cancellation
Damaged Or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the item
- Photos of the packaging
We will work quickly to resolve the issue with a replacement or refund.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Items marked as final sale
- Products damaged through misuse or normal wear and tear
Late Or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider.
- Contact your bank.
If you still have not received your refund after 10 business days, please contact us.
Contact Us
We are committed to making your experience with FLEXEAS simple, smooth, and worry-free.